Contract Management
Outsourcing: A Practical Approach
Dates: On demand
Location: London
Price: £3,500.00
Duration: 2 weeks
Course ref: CCUK_CDP36
Overview
The importance of procurement and its added value to an organisation has already clearly been recognised within countries in its aims to achieve value for money in contracts. The next stage in the cycle of economic progress involves a rapid growth in Business Process Outsourcing (BPO), as already witnessed in Asia and its introduction unfolding in African developing countries. A key to success will be to work with carefully selected strategic contracting partners in the private sector. The UK has plenty of outsourcing case studies of spectacular successes and spectacular failures! The programme is designed to advise on some major "do's and don'ts" so you and your organisation avoid the pitfalls and learn from others mistakes. This new two-week programme has been designed specifically in response to the feedback of delegates and organisations as their governments seek the speedy benefits from the concept of outsourcing services to the private sector. The programme aims to equip managers with the effective principles, tools and facilitation skills that are vital to success. This programme is designed to demonstrate the practical steps of implementation.
Learning objectives
You will be able to:
· Understanding the benefits that outsourcing can bring and the key drivers for its strategic implementation
· Recognise when to deliver services 'in house' and when to consider using private sector contractors
· Learn the key practical steps of outsourcing in order to achieve the successful delivery of services
· Helping you become more professional and attractive to successful contractors
· Reducing staff anxieties when facing transfer to the private sector
· Understanding the resource requirement associated with managing all aspects of Project Transition to ensure a successful completion implementation.
· Managing contractors far more effectively
· Understanding Pricing Mechanisms and the relationship to 'Risk and Reward'
· Improving confidence in dealing with consultants and contractors
Course content
· The programme includes template case studies and site visits
· The strategic and practical issues that you will benefit from include:
· Understanding the concepts of BPO
· Drawing up the scope of services to be outsourced
· Preparation of Service Level Agreements
· Staff retention and transfer issues
· Asset retention and transfer issues
· Staffing the project and implementation timescales
· Behaviours in partnership
· Incorporate continuous improvement
· How to manage the contract
· Penalties for non-performance
· Ten Best practices
Privatisation, Outsourcing and Public - Private Partnerships: Policy Issues and Options
Dates: On demand
Location: London
Price: £3,500.00
Duration: 2 weeks
Course ref: CCUK_CDP33
Overview
This course seeks to equip managers with: “a basic practical understanding of both the advantages and the possible pitfalls of engaging the private sector to deliver services traditionally regarded as public services; “the main practical options for doing so and key stages in the processes. Those attending the course will be able to contribute successfully to projects in their organisation.
Learning objectives
· How to identify those services or activities that might benefit from a greater private sector input and those that should remain in the public sector
· How to choose the best option to suit your organisation's circumstances and culture
· Managing the process to a successful contract, partnership or transfer of ownership, depending on the option chosen
· Putting in place suitable contract management and monitoring arrangements
Course contentThe social and economic case for involving the private sector in delivering some traditional public services
· How to adopt a strategic approach to ensure a logical basis, not one based on 'fashion'
· Obtaining the benefits of competition
· Choosing the right option between market testing, strategic outsourcing, private finance/partnership schemes and full privatisation
· Developing the supply side as part of a wider economic development programme
· Organising and managing fair and open competitions
· Output-based specifications
· Tender and bid evaluation
· Contract and relationship management
· The regulation of privatised monopolies to protect consumers
· The UK's experience and the lessons learnt
· Wider international experience
Privatisation, Outsourcing and Public - Private Partnerships: Policy Issues and Options
Dates: On demand
Location: London
Price: £3,500.00
Duration: 2 weeks
Course ref: CCUK_CDP35
Overview
This course seeks to equip managers with: “a basic practical understanding of both the advantages and the possible pitfalls of engaging the private sector to deliver services traditionally regarded as public services; “the main practical options for doing so and key stages in the processes. Those attending the course will be able to contribute successfully to projects in their organisation.
Learning objectives
· How to identify those services or activities that might benefit from a greater private sector input and those that should remain in the public sector
· How to choose the best option to suit your organisation's circumstances and culture
· Managing the process to a successful contract, partnership or transfer of ownership, depending on the option chosen
· Putting in place suitable contract management and monitoring arrangements.
Course content
The social and economic case for involving the private sector in delivering some traditional public services
· How to adopt a strategic approach to ensure a logical basis, not one based on 'fashion'
· Obtaining the benefits of competition
· Choosing the right option between market testing, strategic outsourcing, private finance/partnership schemes and full privatisation
· Developing the supply side as part of a wider economic development programme
· Organising and managing fair and open competitions
· Output-based specifications
· Tender and bid evaluation
· Contract and relationship management
· The regulation of privatised monopolies to protect consumers
· The UK's experience and the lessons learnt
· Wider international experience
Service Delivery
Dates: On demand
Location: London
Price: £3,500.00
Duration: 2 weeks
Course ref: CCUK_CDP27
Overview
Ensuring efficient services through careful budgeting and driving down costs is only part of the solution to improve value for money. To obtain both value and quality from the resources available, alternative approaches must be applied. This programme will examine some of the key and transferable techniques that have been applied successfully to other organisations. In particular, the programme outlines the benefits of quality management, performance indicators and benchmarking best practice.
Learning objectives
You will be able to:
· Contribute directly to improving efficiency and performance in your organisation.
· Review existing processes and remedy any weaknesses.
· Develop and create ideas for efficiency improvements using robust and well-tried techniques.
· Devise and implement an Action Plan
· Set targets and performance indicators and benchmark Best practice.
· Measure performance.
· Maintain the momentum of improvement
Course content
What will you learn
· What is quality?
· Who is the customer?
· Improving value for money
· Changing the organisational culture
· An Introduction to Performance Measurement and Quality Management
· Carrying out fundamental reviews
· Analysing current performance
· Benchmarking
· Identifying areas for improvement
· Achieving continuous improvement.
· Service Reviews
· Examining Services including organisation and delivery
· Designing the Action Plan to achieve best results.
· Best Value
· Continuing performance assessment
· Achieving best value
· The role of inspection and learning from the process
· Upper quartile performance.
· Comparing best practice through effective benchmarking
Resource Management
· Market testing - applying competitive pressures
· Outsourcing/privatisation
· Developing specifications
· Evaluating the bids
· Managing the contract and contractors
Planning the Future
· Developing Action Plans
· Introducing sustainable performance and continuous improvement