Balanced Scorecard

Overview
To increase the capability of participants to implement and develop their organisation’s approach to the Balanced Scorecard (BSC) for organisational capacity assessment, for capacity development planning, and for strategy mapping.

Learning objectives

By attending this course you will be able to:

· Make recommendations to introduce BSC or improve its operation in your organisation – for both capacity assessment and strategy mapping
· Assess the operation of BSC tools through international case studies
· Improve the level of integration of different elements of an integrated performance management system
· Adopt methods of making the BSC work in practice and gain ‘buy-in’ for participation in the process of developing a culture of continuous improvement
· Identify vital priorities for Organisational Development though ‘Quick Win’ projects and strategic initiatives
· Understand the role of leadership in the process of creating strategies for change through the BSC

Course content

· BSC as an integrated performance management system: strengthening individual and organisational performance and service delivery
· To evaluate different international approaches to BSC and assess their relative value and practicality to your local context
· To assess organisational capacity in key results areas and through analysis of the key enablers for continuous improvement
· To plan and conduct an effective management team self-assessment using BSC and use this to identify vital priorities for organisational development in your local context.
· To understand how mapping your strategy using the BSC can enable a cultural change process and facilitate high levels of buy-in from managers, staff and partner organisations
· To overcome barriers to effective implementation through the achievement of ‘Quick Wins’.
· To identify links with individual and organisational learning and competence development
· To design an appropriate capability procedure for benchmarking continuous improvement, and to train managers in its effective operation.
· To phase and sequence strategy implementation. within the absorptive capacity of your organisation